Returns & Replacement

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Returns & Replacement

Customer satisfaction is our top priority 

Our products and services will always meet or exceed your specification- in fact Each instrument is guaranteed for the life of the instrument to be free from manufacturer defects. Our instruments are being manufactured with ultimate care and keeping in view the value of Life therefore 100% guaranteed. Any instrument determined to be defective will be replaced at no charge. 

If you are not satisfied with the product for any reason, as long as it is still in perfect/re-sellable condition, you may return it within 30 days of receipt for a Full Refund (minus any shipping or handling charges). as well has you have to bear returning cost including Customs and Duty and Taxes to be paid in Pakistan.

Return and Credit Policies:

  • Do not return any product until EPISURG has agreed.
  • Reason for return must be communicated to EPISURG.
  • Permission to return goods shall not mean acceptance of claim.
  • Our QA department shall need at least 15 working days to investigate complaint.
    The Time May Increase in Special Cases.
  • Invoice must accompany returned goods for Pakistani custom.
  • Method of return shipment must be agreed with EPISURG.
  • Items must be returned unused and in original packing, in claim condition.
  • We must receive back any goods within 30 days of date of our invoice.
  • Reference must be made to our original sales invoice.

Non-Returnable Products:

  • Discontinued Products.
  • Products that have been used, repaired, damaged or modified.
  • Custom made instruments.
  • Products not received back within 30 days from our invoice date.
  • Incomplete Products or sets

Claim Your Guarantee

At EPISURG, we stand behind the quality and craftsmanship of our products. Your satisfaction is our top priority, and we are committed to ensuring that our instruments meet or exceed your expectations. If for any reason you are not fully satisfied with your purchase, or if you believe there is a defect in the product, we are here to help. Please fill out the form below to initiate your refund or replacement claim.