Frequently Asked Questions
Can EPISURG become our exclusive or sole manufacturing partner?
Absolutely Yes, EPISURG Group of Industries offers exclusive manufacturing partnerships under non-disclosure and exclusivity agreements. We can act as your sole-source OEM manufacturer for private-labeled surgical, veterinary, farrier, or electrosurgical instruments — ensuring confidentiality, consistency, and brand protection.
Can EPISURG develop our own design veterinary and farming tools in forged steel and other solid material?
Yes, absolutely. EPISURG specializes in OEM manufacturing and bespoke product development/customization private labeling of high-quality forged steel instruments for veterinary and livestock farming applications. From farrier and hoof care tools to surgical and general veterinary instruments, we offer full customization — including forging, branding, packaging, and labeling — tailored to your specific requirements.
Whether you need tools under your own brand or want to modify existing designs, our in-house R&D and forging capabilities ensure precision, durability, and brand consistency.
Can you meet our country’s certification or import compliance requirements?
EPISURG is a certified and registered manufacturer with decades of experience in global trade. Our export department is highly proactive and continuously strengthening international relationships. We understand and comply with the specific import, certification, and documentation requirements of various countries — including CE marking, ISO standards, and custom regulatory needs.
We’re open to direct discussion and flexible solutions to align with your compliance needs and long-term partnership goals.
Do you provide samples before bulk order confirmation?
Yes. We encourage sample validation for quality assurance. Free or paid samples (depending on product type) are available upon request, with shipping options via DHL, FedEx, or your freight forwarder.
How can I contact EPISURG directly for an online live meeting?
To request live session use our Contact Us form and mention your preferred meeting platform and time zone. We welcome online meetings for product discussions, OEM partnerships, compliance clarifications, and business negotiations.
- Email: export@episurg.com (export inquiries)
inquiry@episurg.com (general support) - Phone/WhatsApp for live call: +92 341 706 0000
How can I get your detailed product catalog for order processing?
You can easily download our latest product catalogs directly from the Catalogs page on our website. Each catalog includes product specifications, available variations, and OEM/private label options.
For a personalized catalog or bulk order assistance, simply email us at export@episurg.com or use the Request Sample or Contact Us form. We’ll respond promptly with tailored product lists, pricing, and order guidance.
How do I handle returns or replacements?
- Report issues within 10 working days
- Return agreement must be approved before sending
- Goods must be unused, in original packaging
- Non-returnable: custom or used/discontinued items
For more detail read our Return & Replacement Policy
What industries does EPISURG serve internationally?
We manufacture and export to a wide range of sectors, including:
- Human surgical & dental instrument distributors
- Electrosurgical equipment companies
- Veterinary & livestock health suppliers
- Farrier & equine care providers
- Himalayan salt product brands (edible, wellness, decor)
We support hospitals, wholesalers, eCommerce brands, and government contractors globally.
What is your production capacity and lead time for bulk or custom orders?
- Standard products: Ready for dispatch in 3–5 working days
- Custom/OEM projects: 2–8 weeks depending on design complexity
We operate advanced forging, machining, and finishing facilities to meet high-volume orders while maintaining strict QC.
Which exhibitions do you attend?
EPISURG participates in major industry events like Spoga Horse, World Dairy Expo, EuroTier, AETA, and more. Schedule a meeting via our “Exhibitions” page.