Return & Replacement

At EPISURG, we’re committed to making your experience with our products seamless from start to finish. If you ever need to return or replace a tool, here’s how we make the process simple and hassle-free:

Our Promise to You

We take pride in the quality of our tools, but if you receive a product that doesn’t meet your expectations, we’ve got you covered. Simply refer to our Returns & Replacements Policy for easy instructions on how to initiate the process.

Quick & Easy Returns

We understand that sometimes things just don’t work out. If you’re not completely satisfied with your purchase, you can return the product within a reasonable time frame. Our customer support team is here to guide you through the process and ensure a quick turnaround.

No Hassle Replacements

If your tool is defective or damaged upon arrival, we will arrange for a replacement with minimal fuss. We’ll make sure you get the right product in no time, so your work doesn’t have to stop.

We’re Here for You

Our customer care team is always just a phone call or email away. Whether you have questions about our return policy or need assistance with a replacement, we’re here to help. Our goal is to ensure that you have the best possible experience with EPISURG.

How to Return a Product

To initiate a return, you must first contact us to explain the reason for the return. Once we have agreed to accept the return, we will provide you with the necessary instructions. It’s important to follow these guidelines carefully to avoid any delays in processing your return:

• Include the Original Sales Invoice: Always include the original invoice with the returned items, as it is required by Pakistani customs.
• Shipping Method: The method of return shipment must be agreed upon with EPISURG. This ensures that the products are returned safely and without additional issues.
• Condition of Products: Ensure that the items are returned unused, in original packaging, and in claim condition.

Replacement Process

If a product is found to be defective or incorrect, EPISURG will replace it at no additional cost. Our QA department will carefully inspect the returned product to confirm the issue, which may take up to 15 working days or longer in special cases. Once confirmed, we will ship the replacement product to you promptly.

Non-Returnable Products

Certain products are non-returnable under our policy:

• Discontinued Products: Items that are no longer in production.
• Used, Repaired, or Modified Products: Items that have been used, damaged, or altered in any way.
• Custom Made Instruments: Products that have been custom-made to your specifications.
• Products Returned After 30 Days: Items that are not returned within the specified 30-day period.
• Incomplete Products or Sets: Items that are returned incomplete.

Handling Discrepancies and Shortages

If you notice any discrepancies or shortages in your shipment, it’s crucial to report them to us within 10 working days of receipt. Claims reported after this period will not be considered. Once agreed upon, EPISURG will supply the missing product free of charge. Please note that no cash credit will be issued for discrepancies or shortages.

Furthermore you can read our company policy here and claim you Guarantee / Warrantee here.

Conclusion

At EPISURG, customer satisfaction is our top priority. Our Return & Replacement Policy is in place to ensure that you are fully satisfied with every purchase. We strive to make the process as simple and straightforward as possible, so you can focus on what matters most – your work. If you ever need to return or replace a product, rest assured that we are here to assist you every step of the way.

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