How to Order

How to Order:

1.  Order / Inquiry:

You can send your order / inquiry by Phone, Fax and e-mail or add products in inquiry Basket online and submit to us.

All purchased order must be addressed to:

EPISURG GROUP OF INDUSTRIES
Awasia Gohria Street, Islam Naghar,
Pacca Ghara, Sialkot, Pakistan

Order maybe placed by Phone or E-mail:
Phone # : +92-52-429 35 31
Fax #: +92-52-429 35 32
E-mail : inquiry@episurg.com

  • There is no Minimum quantity requirements for stocked items (Ask us Before Ordering)
  • Minimum quantity requirements for non stock items is 30 unites per Size/category
  • No handling charges on an order of 300 US$, otherwise add 30 US$
  • All prices listed in our price list are EXW  in US$
  • On purchasing in any other currency, current exchange rate at the time of order will apply

2.  Quotation & Acceptance of Orders:

Upon receipt of order / Inquiry, we will forward quotation or order acknowledgement with following information:

  • Price in described currency
  • Possible Discount
  • Transport coast
  • Delivery time
  • Terms of payment

3.  Payment:    

You can pay by following methods. Remittance charges will be for your account.

  • Bank Transfer (T/T)
  • L/C
  • PayPal
  • Cash If Possible
  • Cheque or Draft
  • Please specify your preferential method of payment in your inquiry so that we may send you further information.

4.  Delivery / Shipping Policy:

Upon receipt of your payment, your order will be shipped within deliver time stated in our order acknowledgement.

All shipments are shipped to destination on EXW Sialkot – Pakistan or to collect basis prices. In case of shipment based on CIF, CIP, C&F, D/A, CAD, the freight charges can be adjusted in the invoice separately either it requires per air /sea freight through air/sea lines or through couriers such as FedEx, DHL, UPS, Data Post (EMS, SAL and AIR) etc. or any other courier as per customer’s demands.

5.  Guarantee & Warranty:

Our products and services will always meet or exceed your specification- in fact Each instrument is guaranteed for the life of the instrument to be free from manufacturer defects. Our instruments are being manufactured with ultimate care and keeping in view the value of Human Life therefore 100% guaranteed. Any instrument determined to be defective will be replaced at no charge. 

If you are not satisfied with the product for any reason, as long as it is still in perfect/re-sellable condition, you may return it within 30 days of receipt for a Full Refund (minus any shipping or handling charges). as well has you have to bear returing cost including Customs and Duty and Taxes to be paid in Pakistan.